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Legal Terms That Cover Your Account

Before you deposit via JazzCash, Easypaisa, or Raast and open a session on dk55game, these are the terms that govern how your account works, what data we hold, and what you can ask us to change.

Account Ownership RulesPakistan Eligibility ConditionsData Retention PolicyPayment Terms — JazzCash, Easypaisa, RaastContact & Dispute Rights
dk55game Legal Terms That Cover Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Your account data and transaction records are held securely and used only for the purposes you agreed to when registering. We do not sell personal information to third parties. Here is how we handle the four areas that matter most.

Data Storage and Retention

We retain account data, including wallet transaction records for JazzCash, Easypaisa, and Raast deposits, for as long as your account remains active and for the legally required period after closure.

Cookies and Session Tracking

We use session cookies to keep you logged in across devices and analytical cookies to monitor lobby performance. You can manage cookie preferences from your browser settings at any time.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If you change your mobile number or switch to a new device, re-verification is required before wallet access is restored.

Requesting Changes or Deletion

You can request a copy of your stored data or ask for account closure via the Help Centre or by emailing support. Closure requests are processed within five working days, subject to any pending balance.

REACH LEGAL SUPPORT

Contact Us About Policy or Account Issues

If a term is unclear, your account has been actioned in a way you did not expect, or you want to submit a data request, these are the direct channels. We aim to respond to legal and account queries within one business day.

Email Support Send your query to our support address from the email registered on your account. Include your account ID and describe the specific policy concern or the transaction in question.
Live Chat Open the chat widget from the account dashboard. Live chat handles account access issues, policy clarifications, and urgent wallet queries tied to JazzCash, Easypaisa, or Raast payments.
Account Help Centre Log in to your account and navigate to Help to find policy documents, submit a data access request, or flag a dispute before it escalates to a formal complaint.

Common Legal and Account Questions

These are the questions we hear most often about account rights, data handling, and how our terms work in practice.

Access depends on local law and is available only where regulations in your region permit online gaming. Check the applicable rules in your area before registering an account.

We store your registration details, login history, device identifiers, and transaction records for every deposit and withdrawal processed through JazzCash, Easypaisa, Raast, or bank transfer.

Log in, go to the Help Centre, and submit a data access request. Alternatively, email support from your registered address with your account ID and we will compile your records.

Yes. Submit a closure request via Help or email. We process closures within five working days. Some data is retained for the legally required period even after closure.

Contact support via live chat or email with your transaction reference. We pull the wallet log and verify the entry against your account history before responding with a resolution.

Yes. We notify you at the contact method registered on your account before material changes take effect. Continued use after that notice means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.